Resident guidelines
Victoria Gardens – House Rules and Regulations
Living together works when everyone does their part. Please follow these rules at all times.
General conduct
- Residents must treat fellow residents, management and staff with respect.
- Fighting, bullying, harassment, theft and vandalism are prohibited.
- Respect other residents' privacy and personal belongings.
Visitors
- Visitors must leave the premises by 20:00.
- Visitors are not permitted in the kitchen or restricted areas.
- Residents are responsible for their visitors' behaviour.
- Overnight guests require prior written management approval.
- Visitors must not compromise the security of the property.
Noise
- Quiet hours begin at 22:00.
- Loud music, shouting and disruptive gatherings are prohibited during quiet hours.
- Residents must respect others who are studying, resting or sleeping.
Kitchen rules
- The kitchen closes at midnight unless management communicates otherwise.
- Residents must wash dishes and clean kitchen surfaces immediately after use.
- Cooking appliances must be switched off after use.
- Visitors are not permitted in the kitchen.
- Report faulty appliances and maintenance problems promptly.
- Dispose of rubbish in designated bins.
Bathroom and toilet rules
- Leave toilets, sinks and bathrooms clean after use.
- Do not flush sanitary products, wet wipes or unsuitable materials.
- Dispose of rubbish in designated bins.
- Wipe up water after use.
- Report leaks, blockages and damaged fittings.
Cleanliness
- Residents must keep their rooms clean and tidy.
- Residents must clean up immediately whenever they make a mess.
- Shared kitchens, bathrooms, toilets and other communal areas must be left clean after use.
- Wash dishes, wipe surfaces, clean spills and dispose of rubbish properly.
- No resident should leave their mess for another resident to clean.
Alcohol and smoking
- Drinking alcohol is strictly prohibited in all communal areas, including kitchens, passages, shared living spaces and common outdoor areas.
- Smoking is strictly prohibited in all communal areas, including shared indoor spaces and common outdoor areas.
- Smoking inside bedrooms, bathrooms, kitchens and other indoor areas is prohibited.
- Smoking is permitted only in a designated outdoor area where management allows it and applicable law permits it.
- Illegal drugs and unlawful activities are prohibited.
Security
- Gates and entrance doors must be secured after entering or leaving.
- Residents must not share keys or access codes with unauthorised persons.
- Report lost keys and suspicious activity to management.
- Do not tamper with locks or security equipment.
Property and safety
- Residents must take proper care of rooms, furniture and appliances.
- Damage and maintenance problems must be reported promptly.
- Alterations require written management approval.
- Electrical equipment must be used safely.
- Fire exits and passages must remain clear.
Rent and moving out
- Payments must follow the signed accommodation agreement.
- Residents must comply with applicable notice and cancellation requirements.
- Rooms and accommodation property must be returned appropriately when moving out.
- Deposits and deductions must be handled in accordance with the accommodation agreement and South African law.
Breach of rules
- Depending on the seriousness of the breach, management may issue a written warning or impose a fine.
- The fine amount depends on how serious the breach is and will be communicated by management.
- Residents must be treated fairly.
- No unlawful lockout, confiscation of belongings or eviction is permitted.